Question 1

How do credits work?

Accepted Answer

You buy credit packs through Stripe Checkout. Credits sit in your wallet. Each plan has a credits-per-hour rate. We deduct in 60-second intervals while the server is running. Stopped servers cost nothing.

Question 2

What happens when I run out of credits?

Accepted Answer

We send email warnings as your balance approaches zero. If you do hit zero, your servers are snapshotted to backup and stopped. Top up and you're back online with one click.

Question 3

Can I get a refund on unused credits?

Accepted Answer

Yes — within 14 days of purchase, write to support@voxelrun.com and we'll refund unused credits to the same payment method.

Question 4

Are taxes included in the prices shown?

Accepted Answer

Prices on the site are shown before any taxes that may apply. Stripe Checkout shows the final payable total before you confirm.

Question 5

How fast does a server actually start?

Accepted Answer

Small and Medium plans run from a warm pool — 10–20 seconds to a joinable world. Large and X-Large provision a fresh VM and take 1–3 minutes.

Question 6

Can I install mods, plugins, modpacks?

Accepted Answer

Yes. The web file manager lets you upload anything; the underlying image (itzg/minecraft-server) supports Vanilla, Paper, Spigot, Fabric, Forge, Bedrock, plus auto-installer modpacks (CurseForge, Modrinth).

Question 7

Can I change the server type later?

Accepted Answer

Yes. The Minecraft server type is a setting on the server, not a separate plan. Change it, restart, done.

Question 8

What happens to my world when I stop the server?

Accepted Answer

It stays on a persistent volume. You only pay storage (€0.10/GB/month) when the server isn't running. Start the server again and it's exactly as you left it.

Question 9

Are backups really free?

Accepted Answer

Yes. Export your world to Hetzner Object Storage any time — one click, the zip is kept for 30 days, no extra charge. If your balance ever hits zero we also take one final snapshot before stopping the server, so nothing is lost.

Question 10

Can I leave with my data?

Accepted Answer

Always. Download your world as a zip and run it anywhere — local PC, another host, your basement server.

Question 11

Where is my data stored?

Accepted Answer

Your live world: Hetzner Cloud volumes in Falkenstein/Frankfurt. Your backups: Hetzner Object Storage in Falkenstein. All within EU jurisdiction.

Frequently asked questions

Billing & credits

Servers & gameplay

Data, backups & exports

Start your first server in minutes.

Frequently asked questions

Billing & credits

Servers & gameplay

Data, backups & exports

Start your first server in minutes.