Refund and Cancellation Policy
Last updated: 2026-04-30
Because VoxelRun is pay-as-you-go, there is no subscription to cancel and no recurring charge. This page explains what is and is not refundable.
Stopping a server
Stop a server at any time from the dashboard. Runtime billing stops within 60 seconds of the stop event. There is no fee to stop or restart.
Unused credits
Refunds are available only for unused credit balances. If you have credits left in your wallet you no longer need, write to [email protected] within 14 days of the original payment date. If part of the purchased credits has been used, only the remaining unused portion is eligible for refund. Where possible, we will refund the unused balance to the original payment method. Processing may take several business days depending on Stripe and your bank. Consumed credits for compute time, storage, or any delivered services are non-refundable. Non-refundable third-party fees, such as payment processing fees, may be deducted where permitted by law. We reserve the right to refuse or limit refunds in cases of suspected abuse, fraud, or repeated refund requests.
Deleting a server
Deleting a server releases its persistent volume and stops storage billing immediately. Backups are retained for the standard 30-day retention period unless you delete them sooner.
Statutory consumer rights
Nothing in this policy limits your statutory rights as a consumer in your country of residence.