Terms of Service

1. The Service

VoxelRun provides on-demand hosting of Minecraft game servers on third-party cloud infrastructure. The Service is metered and billed while a server is running, with persistent storage billed separately.

2. Accounts

You must register an account with a valid email address. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must be at least the age of digital consent in your jurisdiction (16 in the EU unless otherwise specified).

3. Credits and billing

The Service runs on a prepaid credit model. You purchase credits via Stripe Checkout; we credit your wallet only after Stripe confirms the payment. Credits are deducted at the per-hour rate of the active plan, calculated in 60-second increments while the server is running. Stopped servers do not consume runtime credits, but stopping a server does not stop charges for persistent storage. Credits do not expire. We do not auto-renew or auto-charge.

A minimum credit balance is required to create or start a server. If your balance is below the current required minimum, currently 10 credits, you will not be able to create or start a server. This requirement exists to ensure service stability and prevent abuse. The minimum required balance may be updated at any time and will be communicated via the pricing page or the service interface.

If your credit balance reaches zero or is insufficient to cover the next 60-second billing interval, your server may be automatically stopped or suspended without prior notice. You will not be able to restart the server until sufficient credit is added.

Free or promotional credits may be limited, withheld, removed, or reversed if we suspect abuse, fraud, duplicate account creation, or use that violates these Terms or the Acceptable Use Policy.

4. Storage and data retention

Persistent storage is billed even when the server is not running. If you do not have sufficient credit to cover storage fees, the Service may be suspended. User data is retained under the same retention policy described in the Termination section: up to 30 days after suspension or termination, unless deleted earlier by you or where a shorter period is required for security or legal reasons. After this retention period, data may be permanently deleted, and availability or preservation of the data is not guaranteed. You may export your data during the retention period if technically possible.

5. Taxes

Prices on the site are shown before any taxes that may apply. Stripe Checkout shows the final payable amount, including applicable taxes or fees, before you confirm payment.

6. Refunds and cancellation

Refunds are available only for unused credit balances. If part of the purchased credits has been used, only the remaining unused portion is eligible for refund. Consumed credits for compute time, storage, or any delivered services are non-refundable. Where possible, refunds will be issued to the original payment method. Refund processing may take several business days depending on Stripe and your bank. Non-refundable third-party fees, such as payment processing fees, may be deducted where permitted by law. We reserve the right to refuse or limit refunds in cases of suspected abuse, fraud, or repeated refund requests. There is no subscription to cancel; stop your server and runtime billing stops with it. Refund requests can be sent to [email protected].

7. Acceptable use

You agree not to use the Service in violation of our Acceptable Use Policy, applicable law, or third-party rights. You must not abuse system resources, attempt to overload infrastructure, or use the Service for unauthorized automated workloads. Cryptocurrency mining, excessive resource abuse, or activities that negatively impact other users or infrastructure are prohibited. We may suspend or terminate accounts that breach the AUP without prior notice when continued operation would cause harm to third parties or the network.

8. Your data

You own your worlds, configurations, and uploaded content. We process this content only to provide the Service. Backups are retained for the period stated on the pricing page. You may export your data at any time where technically possible.

You are responsible for maintaining your own backups of important data. Any backups provided by VoxelRun are offered without guarantees of completeness or recoverability. To the maximum extent permitted by law, VoxelRun is not liable for data loss, including data loss caused by non-payment, service suspension, or technical failures.

9. Availability

We aim to keep the Service reliable, but we do not guarantee uninterrupted operation. Scheduled maintenance, upstream provider incidents, and network abuse mitigation may cause downtime. We do not offer credits for downtime unless explicitly stated in a separate Service Level Agreement.

10. Intellectual property

Software, branding and documentation provided by VoxelRun are owned by Martin Regec or its licensors. Minecraft is a trademark of Mojang Studios; VoxelRun is not affiliated with or endorsed by Mojang or Microsoft.

11. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from the Service is limited to the amount you paid us during the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages, including loss of game progress.

12. Termination

Either party may terminate the relationship at any time. After suspension or termination, user data is retained under the same retention policy described in Storage and data retention: up to 30 days to allow export where technically possible. After this period, data may be permanently deleted, and availability or preservation of the data is not guaranteed.

13. Governing law

These Terms are governed by the laws of the Czech Republic. Disputes will be resolved by the competent courts of the Czech Republic, without prejudice to mandatory consumer protection rules in your country of residence.

14. Changes

We may update these Terms. Material changes will be announced by email at least 14 days in advance and posted on this page with a new "Last updated" date.

15. Contact

Questions about these Terms: [email protected]. Postal address: Martin Regec, Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic.

16. Referral program

VoxelRun offers a referral program through which a registered user (the "Referrer") may share a personal referral link inviting others to create an account. When a person signed up through that link (the "Referred User") completes their first paid Stripe top-up, both the Referrer and the Referred User receive a credit bonus to their wallet, currently 2000 credits per side. The bonus is granted only once per Referred User and only on the first paid top-up; no minimum top-up amount is required.

Referral credits are subject to the same rules as all credits on VoxelRun: they have no cash value, do not expire, are non-transferable, and are spent in the same order as your other credits.

We may withhold, revoke, or reverse referral credits where we detect or reasonably suspect self-referral, creation of duplicate accounts to claim bonuses, automated or scripted signups, fraudulent payment activity, or any other abuse of the program. The referral bonus amount, eligibility rules, and the program itself may be changed or discontinued at any time; existing wallet balances are not affected by such changes.